Bob called me on Saturday morning around 10:30 to set up delivery. I was busy shopping at the mall with my 2 year old. Very inconvenient time to discuss mattress delivery and payment. I was told the mattresses didn't arrive until late Friday evening, and the earliest they could deliver would be Tuesday. Not Monday, Tuesday. He scheduled my delivery for Tuesday between 10am - 1pm. I explained to him how desperately I needed my mattress ASAP due to my bad back. I had to pay the remaining balance on the mattress and was going to do so on the phone, but because I was in the mall, he advised me to call back at a more convenient time "anytime prior to delivery" to pay the balance. I called first thing Tuesday morning to pay the balance and was told they couldn't deliver my mattress that day because I never called to pay the balance.
My husband and I visited this place to find a specific mattress. After looking at all their mattresses on site, we spoke to the two me there, Jim and Bob. They looked up the mattress I was wanting and said they could order it for us. They said they place orders on Mondays, mattresses are delivered on Friday, and they will either deliver Friday or Monday depending when the mattress arrives.
Awesome place, FABULOUS customer service! I had a minor mishap with a bed and they came right out and fixed it! Highly recommended!
Horrible customer service and they didn't keep their end of the verbal contract.
DO NOT DO BUSINESS WITH THESE PEOPLE, THEY DO NOT CARE ABOUT THE CUSTOMER!!
They are refusing to return my deposit, even though they didn't hold up their end of the agreement to begin with. I have filed a dispute and will be getting my deposit back.
Instead of calling me to get payment on Monday, they simply removed me from the delivery list. Horrible customer service.
We called and placed the order on a Monday, paying the deposit, I was told it would be in on Friday and they would call me on Friday to set up delivery. He told me they could deliver Friday if it came in early enough, if not, then they would deliver on Monday.
After speaking to both Jim and Bob, they refused to deliver to me Tuesday, even though they were still loading mattresses for delivery that day. I expressed my severe dislike for their horrible customer service and after a very heated conversation, requested my deposit back and told them to keep their mattress.
I never received a phone call on Friday. I called and left a message on Today at 5:30, the recording said they close at 6, so I expected a return call before the end of the day. I didn't receive a return call on Friday.
We are located at 4436 Augusta Rd Lexington SC 29073
Absolute Discount Mattress Furniture is a US Lodging based in Lexington, South Carolina. Absolute Discount Mattress Furniture is located at 4436 Augusta Rd, Lexington, SC 29073, USA.
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