I called Exterior Genie because I had a leak or two. After a complete roof inspection, it was determined that the leaks were due to hail and wind damage. EG worked with the insurance adjuster and our claim was approved. The roof was installed last week and looks spectacular. Best of all, no more leaks. Thanks, to Lee and the crew for a job well done.
Ebben stayed in touch with us throughout the process and also responded to our many calls or text in a timely manner. We’ve given Ebben permission to use our house to show his work to anyone considering hiring him. We have recommended Ebben to many of our neighbors and coworkers and we strongly recommend him to you too!
Many thanks to Ebben Aley @ Exterior Genie and to both crews who replaced our roof and our vinyl siding. Both crews left our property in better shape than it was before they got there.
Ebben worked diligently with our insurance adjusters to get our home repaired after a hail storm. We expected the process to be long and frustrating since it was just us facing this big insurance company. Ebben worked closely with the insurance adjuster about measurements being off and when no match could be found for our vinyl, he worked even harder to get all of the vinyl on our home replaced, not just the damaged part. Ebben also advocated for us about things that were damaged that he wasn’t going to be the contractor for.
If I could give Eban and Exterior Genie negative 5 stars I would. They are great at selling you a roof, but this work is contracted out to an inferior unlicensed and unqualified team. Exterior Genie did not come by even one time to check on the job. When our roof leaked a few weeks after the install we called and called and finally received an answer back. The only way the person (not Exterior Genie) who installed the roof would look at the leaks was to secure additional payment. This was after Exterior Genie was paid directly for replacing the entire roof. We continued to have leaks after the additional work was completed. We continue to call and send text messages to Exterior Genie with images of water leaking through the roof, but all of our calls now go unanswered. If you are considering working with this company please steer clear of Exterior Genie.
Bad hail storm in the area devastated several roofs and siding in the neighborhood. They got the roof done quickly and professionally. I was here for the entire process. They did a thorough job cleaning up. The siding took longer because they worked hard to find a match. They did find a great match and did an excellent job with the install.
Exterior Genie was at our side right after Hurricane Mathew and stayed the course until our roof and related damages were repaired. They worked closely with our insurance adjuster and our other contractors to get our repairs completed, our money flowing timely and our home restored to its original quality. We have recommended them to others and will continue to do so...well done Ebben and team!
The Exterior Genie Llc is a US Roofing Contractor based in Lexington, South Carolina. The Exterior Genie Llc is located at BUILDING 4 SUITE B, 4458 Augusta Rd, Lexington, SC 29073, USA.
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